Domus Analytics

Support that Responds

We're proud of our exceptional service and support. Our background is in client-focused professional services, and it’s in our DNA to understand your challenges & goals, and then push our platform to its limit to meet your needs. We won't shuffle you off to some 3rd party support vendor. We built, we know better than anyone what it does, and we're the ones who help you. So send us an email, call us, chat online with us. We prioritize you.

Pre-Sales Assistance

We want to understand your market, your members, your data, and your requirements. We’ll map that against our solutions and give you an honest, clear picture of how it all works together. We’re happy to engage with as many stakeholders as necessary so that you're comfortable with your decision. We'll even build you a live demo on your own data at no charge.

Launch Collaboration

The time between “We’ll take it!” and when Domus is live in your environment is when most of the heavy-lifting occurs. We'll engage with you and your team every step of the way to make sure the products you've purchased meet your needs. Our process guides you through identifying primary requirements and risks, testing, deployment, and launch.

Training & Support

The best tools in the world are worthless unless people know how to use them. We have self-service training videos and materials available to all clients. We’re also available to conduct webinars and/or on-site training sessions. Just ask.

Active clients also receive their own private support portal, containing details on their deployment and a place to log new requirements or support issues.