Support Model

As noted previously, we have a 2-tiered support model, where there is a primary contact (or several) on the client side who interacts directly with the Association or Brokerage members. We then interact with those contacts directly, not via some third-party company or through junior support staff.

Support Portal

For active clients, Domus Analytics enables a private support portal for the primary contacts to view all of their products in one place, including those in development or for single use publication. They can also access status on any specific support issues or enter new requirements here.